Customer Service Scenarios
Hello everyone! With the numbers you were given on Wednesday, look for the corresponding scenarios posted on the list below and provide an answer for each of them. The purpose of this assignment is to evaluate how you would answer a customer and help you out if there is anything to be corrected or said in a different way. We are looking forward to reading your answers. Be as creative, empathetic and professional as possible. DO NOT copy anyone's answers because when you get your job, you are the one who is going to be interacting with customers. When you are done, post your answers in one single comment. The blog will close at 11:59 p.m on Friday so make sure you send your answers on time. Scenarios: How would you greet your customer? How would you tell customers you need some time to resolve the issue? How would you tell customers you will transfer them to a different chat or phone call? How would you admit fault? What would you say next? W...